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Top FAQS

If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible via Live Chat or on freephone 0300.2470404, no later than 2 days from delivery, and a refund or exchange will be arranged.

Once your order has been placed and processed by our warehouse, you will receive an email. This will contain your order number and a link to our tracking site. You can also visit the tracking site directly by clicking here. Please wait 24 hours after placing your order for your tracking status to be updated. If for any reason you don't receive an email, you can locate your order number from 'My Orders' when logged in online. Please note that your order history does not provide up to date tracking information for your parcel. If your parcel is not yet trackable, please be assured that it will be on its way to you as soon as possible. Could we please politely request that you refrain from contacting us regarding tracking orders placed within the above time frames, to keep our communication channels open to others.

ilpresso provides a full, comprehensive service to our customers who are experiencing technical difficulties with their machines. Our specially trained Technical Team are available between 10am - 6pm, 05 days a week. Please ensure that you are with your machine at the time of calling. We provide troubleshooting for all models of Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution for your machine. ilpresso are also able to provide removable spare parts for most models. Within the warranty period, if a valid receipt can be provided, this service is free of charge. If you cannot provide a receipt, this same service is still available for a flat fee of PKR 2000/- for Nespresso machines.

NEW TO NESPRESSO

Yes! We chose aluminium for our capsules because it is currently the best solution to maintain the freshness of our coffee in a sustainable way. Whilst aluminium is infinitely recyclable, meaning the aluminium can be remelted and reused to make new products time after time, we are constantly testing and investigating new materials to make our coffee even more sustainable for the future. Request a free recycling bag with your next coffee order. Save your capsules - Place your used capsules in the Nespresso recycling bag and when your bag is filled to the line (approx 200 capsules) seal it securely. Arrange a complimentary collection service from your home

There are ten capsules per sleeve apart from our Carafe Pour-Over blend which has seven capsules per sleeve due to the size. The quantities online are shown in capsules

MACHINE SUPPORT

We have replacement removable parts available to purchase for Nespresso machines, with the exception of some older, discontinued models of machine.

Nespresso recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes first). Over time, water use. During brewing may cause internal mineral to build up, which can affect the flow, temperature and overall performance of your machine. Instructions on how to descale your machine are available online here by selecting your machine. Each Descaling Kit contains two packs of solution and are available to purchase online or over the phone.

ORDERS & DELIVERY

The minimum capsule quantity applies to each type of capsule; so if ordering both the minimum will be 1 sleeve (10 capsules) each of Vertuo and/or Original line of coffees

Next Day Delivery:  Karachi  only – delivery the following day (Monday to Saturday) for orders placed by 11:30pm the previous working day. When ordering 5 or more sleeves, a coffee machine or Aeroccino. If your chosen delivery address is eligible for same Day Delivery, it will appear in the delivery options at checkout. Standard Delivery: Main cities other than Karachi - delivery within 2-3 days (Monday to Friday) for orders placed by 11pm the previous working day Rest of Pakistan – delivery within 2-5 days (Monday to Saturday) for orders placed by 11pm the previous working day Free delivery when ordering 5 or more sleeves (only on Original Sleeves)

We accept Online bank transfers and all major credit and debit cards, including Visa, Visa Debit, MasterCard, Maestro. Micro Payments like Raast, JazzCash, EasyPaisa can be transferred upon notifying us on whatsapp number. We do not currently accept cash or COD

You simply put up a request with your order number on WhatsApp to get your invoice copy. We are no longer including a paper invoice with our deliveries, as part of our goal to reduce packaging waste. We will, however, always send an order confirmation with the order contents for all ilpresso orders. If you would prefer an invoice for your order, please contact ilpresso 0300.2470404 or via Live Chat on WhatsApp where a Coffee Specialist will be able to assist you. 

Free delivery is available for a number of different delivery methods, depending on what you are ordering.  Free Standard delivery is available on all orders of 5 or more Sleeves, or any order including a Nespresso coffee machine.  Free Next Day delivery is available for orders of 10 Sleeves or more for eligible cities Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.

Sales Tax is charged at 17% on all accessory and machine orders. The total price on an invoice is inclusive of Sales Tax. An invoice which contains coffee and other items will have GST included in the cost of the Sales Tax chargeable items. The delivery charge, where applicable, will have Sales Tax included in the proportion of the delivery charge relative to the amount of the total which is Sales Tax chargeable.

If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible via Live Chat on WhatsApp or on 0300.2470404, no later than 2 days from receiving the delivery, and a refund or exchange will be arranged.

We hope you’ll always love the Nespresso accessories you purchase. Should you change your mind, you have the right to return goods that don’t suit you within 7 days of delivery, so long as they are in an undamaged and unused condition with seals intact. Purchases made online or by telephone To arrange the collection, please contact our Coffee Specialists via Live Chat on WhatsApp who will arrange the return for you. Once we receive your returned accessory, ilpresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or your ilpresso account for use against your future order. Should you receive a damaged accessory, please notify us as soon as possible, no later than 2 days from delivery, and a refund or exchange will be arranged, as above. I want to return a machine Should you ever wish to return a Nespresso machine, purchased directly from ilpresso, this can be done within 7 days of delivery, so long as the machine remains in an undamaged and unused condition with seals intact. Purchases made in a Retail Partners Unwanted machines that were purchased in a Partner Shop can either be returned directly to the same shop where purchased and process refund from their teller machine. Purchases made online or by telephone To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists via Live Chat on WhatsApp 0300.2470404 who will arrange the return for you. Once we receive your returned machine, ilpresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your ilpresso account, to be used against a future order. Should you receive a damaged machine, please notify us by telephone or Live Chat as soon as possible, no later than 2 days from delivery, and a refund or exchange will be arranged, as above. Machines purchased in a ilpresso Retail Partners Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. ilpresso is unable to give refunds for machines purchased from anywhere other than ilpresso directly. Technical Issues If you are experiencing a technical issue, or need assistance with your machine, please visit youtube for Nespresso Machine Assistance. The advice and video available may resolve the problem. For any further assistance, please call our dedicated team of Technical Specialists on 0300.2470404, where they are available 06 days a week, between 10am and 6pm

Purchases made in ilpresso Retail Partners We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased at our dedicated retail partners, so we would ask you to double check your chosen blends before ordering with our retail partners. Purchases made online or by telephone We hope that you will be happy with your choice of our coffee blends. Should you change your mind, ilpresso is happy to exchange or refund purchases made via our website, App or over the telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 7 days.  To arrange the collection, please contact our Coffee Specialists via Live Chat 0300.2470404 who will arrange the return for you. Once we receive your returned capsules, ilpresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card or payment method used to pay for the order, or as a credit on your ilpresso account, to be used against future orders. Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition. In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules, where the packaging has been opened or damaged after delivery.

Refunds are completed within 14 working days of the date the item is received at our warehouse. 

PRODUCT INFORMATION

Nespresso coffees are very low in calories, with less than 2 calories per cup.

Nespresso capsules are hermetically sealed; protected from light, moisture and oxygen. At the end of every sleeve you will find both the "Production date" and the “Best before” date.  The "Best before" date is approximately 6-11 months from the date of production. We guarantee that you receive your capsules at least two months before this date. As the date simply acts as an indicator of optimal freshness, flavor and aroma, unopened capsules are completely safe to consume after the "Best before" date.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the brewing parameters produced by the Vertuo Line machines. As these parameters differ from those of the Original Line, it makes sense that the blends are different as well.

Nespresso does not have any plans to add tea or hot chocolate capsules to our selection. Nespresso offer Limited Edition and flavour-infused Variations throughout the year. Our foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique Coffee and Espresso to our members worldwide. In addition, Nespresso machines are carefully calibrated to produce the perfect cup of coffee, time after time. They would not be ideal for steeping tea or making hot chocolate.

WEBSITE & APP SUPPORT

Yes, Ilpresso undertakes all reasonable steps in order not to allow your Data to be seen by third parties, other than those who act for or on behalf of ilpresso and have agreed to treat your Data confidentially and securely. Access to Data is restricted to those of vour employees on a need-to-know basis and who have been trained to observe strict standards of confidentiality in handling your data. To ensure the security and confidentiality of Data that ilpresso collects online, we use protected data networks, such as by industry standard firewalls and password protection (as indicated by the appearance of a padlock near the address bar at the payment screen). You can tell our website is secure on the payment screen as the http:// will be replaced with https:// in front of www.ilpresso.com. The additional S stands for secure. There are risks in purchasing online this is why we have put systems in place to create secure, reliable and trustworthy websites for our visitors, however please be aware that the internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by ilpresso.

RECURRING ORDER

There is no cost for creating, modifying and cancelling your order. You may see a pending payment with your bank, when you create/modify your Recurring Order. This is a verification check to store your payment card for recurring payments. The amount will not be charged, and will be released back to you within a few days. Your recurrent order can be set up via the ilpresso website.

1) Start by selecting your products - Select one of your past orders in your order history (upon products availability) and click on "Make this order recurrent". You can still add or delete products, as well as modify desired quantities at this step. Or, within your account, access the menu "My Recurring Orders" to create a new Recurring Order from scratch. You will be able to select Nespresso coffees, and a selected range of accessories and treats. 2) Now define the frequency at which you would like to receive your orders - At this step, you will select a pre-defined frequency and the starting date of your Recurring Order. To help you, ilpresso can suggest a recommended frequency based on the contents of your order. 3) Then define your delivery address along with the delivery and payment methods - You can setup your regular delivery address and payment details. 4) Easy to change according to your needs - Your frequency as well as your next shipment date, delivery address or payment methods can be modified at any time up to the day before shipment. 5) Receive your order with no extra effort - Based on your defined frequency, you will receive your order automatically at your desired address. If you find yourself running out of coffee or with too much stock at home, you can easily adjust your next shipment date. If needed, you can create more than one Recurring Order and simply manage them individually. Ordering your Nespresso coffee has never been easier!

You will be notified a day prior to the shipment of your order via email or WhatsApp. If you wish to modify the delivery address, selected items and quantities as well as delivery and payment information after receiving our email.

All information relevant to your Recurring Order such as next scheduled date, delivery address and payment can be found on the website or mobile application after logging in under "My Account" under "My Recurring Orders".

A minimum of 01 sleeve (10 capsules) is required for a Recurring Order, which is the same as a regular order.

Limited Edition coffees are not orderable via Recurring Order as product stock is available in limited quantities. To order a Limited Edition coffee, we recommend you place a separate order. If you are overstocked on your Nespresso coffee, you may then choose to adjust your next shipment date.

We would encourage you to keep your order, and your Nespresso capsules are hermetically sealed the coffee can be stored and used at a later date.

VICARAGUA COFFEE BEANS

$99.00

Available : In stock

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